Q : How do I place an order?
: Simply browse our site or use our search engine to locate the product
you wish to purchase, then:
- Add the item(s) you wish to order
to the shopping cart by clicking the "Add to cart"
text link or button.
- To order more than one quantity
of the same item, enter the new quantity, then click the "Update" button..
- Click the "Shop more"button to
add more items.
- When your shopping is complete,
click the "CHECKOUT" button.
- If you are a new customer, you
will need to create your account with eThaiCD. Your information will
be stored in our database when you order the next time.
- For the first-time customers,
fill out the shipping information. Once finished, click the "CONTINUE"
button to go to the next step.
- Select your payment method by
1. Credit card payment (secure
server) - Visa, Mastercard and JCB card
2. Through PayPal
3. Check / Money Order **
** Check/money order payment option is available for residents of US
& Canada only
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: What are my Payment Options?
Visa, MasterCard and JCB. Payment is 100% real-time with takes 1-2 minutes
for transaction approval. Online credit card is taken place at the bank
secure server. For security reason, we do not store your credit card
information at our secure server.
MasterCard, and Amex. Fast, secure way to pay online.
* If you select to pay by credit card, your transaction approval result
will be proceed within few minutes. Approval result will be reported to
- Western Union
Additional payment for customers who don't have creditcard. Minimum order requirement for this payment is 40.00 US$ per order. You can send money from 334,000 Western Union Agent locations worldwide. Use cash, credit, or debit cards.
You can email Store
manager (or Click
here) to send information via contact us form) with your order detail and shipping address and we will contact back with payment instruction.
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Q : What is PayPal?
A : PayPal is the safer, easier way to pay and get paid online. The service
allows anyone to pay in any way they prefer, including through credit
cards, bank accounts, buyer credit or account balances, without sharing
PayPal has quickly become a global leader in online payment solutions
with more than 153 million accounts worldwide. Available in 190 markets
and 18 currencies around the world, PayPal enables global ecommerce by
making payments possible across different locations, currencies, and
PayPal has received more than 20 awards for excellence from the internet
industry and the business community -most recently the 2006 Webby Award
for Best Financial Services Site and the 2006 Webby People's Voice Award
for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was
acquired by eBay in 2002.
: Are all products new and original?
: Yes, all products in eThaiCD
are new and original in both packing and content.
: Do I pay extra shipping and handling fees?
listed prices in eThaiCD are FREE shipping and
handling (Thailand post service). You don't have to pay for extra S&H fees. eThaiCD
sell all products at single world wide price.
If the order is with 7 items and up, we will upgrade shipping to Express delivery (free of charge). If lesser than 7 items, you can upgrade to Express shipping (DHL / FedEx) at very special price.
We ensure that you will
get your order at best price on the Internet.
Q :What if my order is confiscated by the Local Customs Authority of my country?
A : Customers are responsible for the customs duty, if any, imposed by the Local Customs Authority and should be aware of any banned items. If any order is confiscated by the Local Customs Authority of your country because of the above-mentioned reasons, we are not responsible for any reshipment or refund regarding the confiscated order.
: Can I order directly by e-mail?
: Yes. To order by e-mail simply follow these steps:
- For each item you wish to order,
provide the full name of the product and the listed price as it appears
on our website.
- Write down your name, address,
phone number and email.
- Write your preferred method of
payment ( either by credit card or check/money order )
- Please send the above information
to our email : Store manager
or via contact
- Our staff will reply back with
your order details and payment instruction.
: Is my credit card information secure on the internet?
: We appreciate the concern that many of our customers have expressed
about the security of online credit card transactions. You can be sure
takes all necessary security measures to protect your credit card information,
and does not release information to any outside organizations. Here are
a few measures we have taken to protect our customers:
Server Technology :
SIPS and K-Payment (Kasikorn Bank) Payment System are
using the SSL technology to encrypt the information you send through
our Shopping Cart, so that it cannot be read in transit. When you input
your information, you may notice that an unbroken key (if you are using
Netscape Navigator 3.0 or earlier), or a locked padlock (if you are
using Netscape Communicator 4.0 or later, or Microsoft Internet Explorer)
appears at the left bottom of your browser.
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: How will I know if my order went through or not?
: We will send an Order Confirmation email to the e-mail address provided
in the online form. Please make sure that you provide us your correct
e-mail address. You will hear from our staff within 24-48 hours.
: When can I expect my delivery?
[ Guaranteed delivery - International airmail parcel ] FREE SHIPPING!
: We always endeavor to process and ship orders as quickly as possible.
US & Canada : orders can be expected to arrive within 10 - 20
days (Metropolitan areas).
(** for Non-metropolitan areas, delivery
time is approximately 10 - 30 days)
Europe and Oceania : orders can be expected to arrive within 10
- 20 days.
Asia : orders can be expected to arrive within 5 - 10 days.
** Some backorder and hard to find items--may require 3-4 days for processing.
FedEx / DHL and EMS express :
Express orders can be expected to arrive within 3-4 business days ( world
: What's VCD? Is it different from DVD?
: VCD is different from DVD. All VCDs can be played with
VCD, DVD players (worldwide). It's compatible with world wide system (
both NTSC and PAL ).
: What is your return policy?
: Unopened items can be returned for a full refund if they are returned
to us within 14 days of delivery. You must pay for the returned shipping
and handling charges.
Sorry, opened items can not
If you receive a damaged or defective
item, please notify us immediately to Store
items must be returned to us. We will replace the item and send to you
after we receive the returned product.
Items which not consider as damaged
or defective item.
- Item does not clearly show a video or audio defect.
- Item which is unable to play due to incompatible device.
Lost orders (30 days shipping
You can directly email or send 'contact
form' to us regarding to lost orders. This is in case that the parcel
may have been lost in transit ( or takes longer than 30 days since
you place order ). We can track your order with registration number. Lost
orders will be reshipped only once.
Usually the parcel will be shipped
back to our office if it cannot be delivered. We will contact you via
provided email and resend the parcel only once without any charge.
All customers are welcome to email
regarding to orders. We will reply back to you within 24 hours