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17 February 2025 |
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Frequently asked questions and order policy |
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A : Simply browse our site or use our search engine to locate the product you wish to purchase, then:
Q : What are my Payment Options? A
:
* If you select to pay by credit card, your transaction approval result
will be proceed within few minutes. Approval result will be reported to
you automatically.
Q : What is PayPal? A : PayPal is the safer, easier way to pay and get paid online. The service
allows anyone to pay in any way they prefer, including through credit
cards, bank accounts, buyer credit or account balances, without sharing
financial information.
Q : Are all products new and original? A
: Yes, all products in eThaiCD
are new and original in both packing and content.
Q : Do I pay extra shipping and handling fees? A
: All
listed prices in eThaiCD are FREE shipping and
handling (Thailand post service). You don't have to pay for extra S&H fees. eThaiCD
sell all products at single world wide price. Q :What if my order is confiscated by the Local Customs Authority of my country? A : Customers are responsible for the customs duty, if any, imposed by the Local Customs Authority and should be aware of any banned items. If any order is confiscated by the Local Customs Authority of your country because of the above-mentioned reasons, we are not responsible for any reshipment or refund regarding the confiscated order. A
: Yes. To order by e-mail simply follow these steps:
A
: We appreciate the concern that many of our customers have expressed
about the security of online credit card transactions. You can be sure
that eThaiCD
takes all necessary security measures to protect your credit card information,
and does not release information to any outside organizations. Here are
a few measures we have taken to protect our customers: Secure
Server Technology : Q : How will I know if my order went through or not? A : We will send an Order Confirmation email to the e-mail address provided in the online form. Please make sure that you provide us your correct e-mail address. You will hear from our staff within 24-48 hours.
Standard shipping [ Guaranteed delivery - International airmail parcel ] FREE SHIPPING! A
: We always endeavor to process and ship orders as quickly as possible.
Generally, Q : What's VCD? Is it different from DVD? A : VCD is different from DVD. All VCDs can be played with VCD, DVD players (worldwide). It's compatible with world wide system ( both NTSC and PAL ).
A
: Unopened items can be returned for a full refund if they are returned
to us within 14 days of delivery. You must pay for the returned shipping
and handling charges. If you receive a damaged or defective item, please notify us immediately to Store manager. Damaged/defective items must be returned to us. We will replace the item and send to you after we receive the returned product. Items which not consider as damaged
or defective item. Lost orders (30 days shipping
guarantee) Undeliverable shipment Usually the parcel will be shipped back to our office if it cannot be delivered. We will contact you via provided email and resend the parcel only once without any charge. All customers are welcome to email eThaiCD regarding to orders. We will reply back to you within 24 hours |
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How to Contact Us | |||
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